Ryan shared with our staff what helped him — Whenever anyone – a sales agent, customer or Trident staff member – is contacted via email about wire instructions either original or changed instructions), that’s the time to stop emailing pick up the phone.
One phone call to either a sales agent, closer or the customer at a trusted phone number will usually confirm the existence of a scam. Trident’s next step is to not respond to any email thread but send an original encrypted email to the true wire recipient and only accept a signed, notarized Trident wire authorization form, which then will get verified once again with the recipient at a trusted/known phone number, per our wire verification policy.
Here is the fraudster’s email:
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