Re: Beth Mirasola -
Hope you are doing well. I wanted to send you an email about an employee at your office that my husband, Bennett, and I had the pleasure of working with for our settlement on our new home in Malvern, PA on June 2nd.
I usually never take the time to send an email like this, but felt it was necessary as working with her was truly one of the best experiences I have ever had. To say we are impressed is a complete understatement. The level of detail, professionalism, promptness and multitasking skills was the best I have ever seen. I used to work in a client facing role and can tell you that Beth is very good at what she does.
I am sure you already know you have a very talented individual working on your team that brings a lot of value, but I wanted to reiterate how lucky you all are having her represent not only your team but your company.
To Barbara Griest -
My name is Thia Baugh and I am an agent and tech specialist in the Blue Bell office. I've had two recent settlements that concluded with rave reviews. I wanted to make sure you know how much Sue Gilmore and the Trident Land Team is appreciated by me and my clients!
They have all had a hand in making sure things went as planned.
Sue, Suzanne, Gail, Judy, Jess and Sal - wanted you to know how much the team is appreciated!
Below is a message from my latest new construction client:
"Good Morning Thia and Sue:
"Thank you again for your prompt response. I cannot express how wonderful it has been working with your team! Sue, you really made my closing fun and speedy! Please let me know to whom I can report the above positive experience that I had. I enjoy letting the management team know that you ladies are OUTSTANDING.
I also sent a note about a tough settlement I had last week. We had the buyer switch to Trident to avoid delaying settlement, with less than a week to pull it off.
"Gail and Sue:
"I want to thank you both for helping me pull this settlement off with less than one week's notice, a POA and two deed packages...one all the way from Oregon!
"Your perseverance and attention to detail made what seemed impossible...possible. I want you to know how thankful I am that you took this on and made it work.
"You are the best!!
Blue Bell Sales Associate
I wanted to check in with you about my pretty incredible day yesterday.
Diane Hines and Nancy Malkin of Trident Land Transfer pretty much saved the day for my closing with nothing but professional, innovative thinking, hard-working determination, and excellence in customer service.
We hit an unforeseen snag with an old mortgage of record from a prior owner, and these two remarkable professionals got it all closed.
It took a while as they worked with the lenders - but ultimately broke through. The buyers had driven down from West Chester, NY and had an infant, couldn't come another day, etc. So it was Friday from 2:00 PM - 6:30 PM but that was what it took, and they did it.
They were stars - and I just wanted you to know just how much I appreciate it.
Bruce Kirkpatrik, Associate Broker
Berkshire Hathaway HomeServices Fox & Roach
I wanted to send a quick note to let you know how amazing Erin Miller has been to work with at Trident Land.
Erin has consistently gone above and beyond to patiently wait for issues to be resolved at settlement. She never makes me or my clients feel rushed, always has a smile on her face, and helps to keep everyone in the room calm.
Yesterday, she even went to the seller's home with me to get their deed package signed. The seller is a very busy person and rarely in town - Erin didn't flinch when I asked if it would be possible to go to the home to accommodate his needs.
Safe to say - few title people will go out of their way to the degree Erin does. She is absolutely exceptional and is there with a resolution to any issue - even on nights and weekends.
Erin's hard work and dedication allow me to give my clients the attention and white glove treatment that they deserve.
Thank you for having her in our office!
The Erica Lundmark Group
To Sandra Bertulis -
I wanted to take the time to thank you for all of your help on Sunday. I do not do that many transactions within the city of Philadelphia and so I appreciate that you were so helpful and knowledgeable and got back to me in seconds when I was with my client on Sunday afternoon.
I greatly appreciate all of your diligent efforts and you are always so fabulous! It is a pleasure to work with you.
Devon, PA Sales Associate
I wanted to pass on my appreciation and recognition for Jeanne Ricciuti's remarkable and extraordinary service to my clients last week.
I was out of town, and Jeanne was scheduled to notarize a deed package for these clients last Friday morning. Because Thursday's snow delayed settlements until Friday, Jeanne offered to go to my clients' house for the signing on her way home after her settlements were finished.
The afternoon settlement was much longer than expected, and it was nearly 6:00 PM when Jeanne was finished and able to head home. It was Valentines Day and Jeanne had long and challenging settlements all day - I'm sure that going to my clients' home was not her idea of Valentines Day fun.
When Jeanne arrived at the clients' home, the husband had gone to pick up pizza, so she sat and chatted with the wife until he returned. I think Jeanne was there until 7:30 PM or later.
I was not surprised, because Jeanne is always ready to do a little more. But I am very appreciative and wanted to take the time to let you know about her extra effort.
Sales Associate, Chadds Ford
Ellen Breiner is wonderful.
I closed on a property today and the closing was challenging for a number of reasons. The most glaring hurdle was a very large IRS lien against our client, the seller.
The title company chosen by the buyer was of no help and, in fact, was a deterrent to working through the problem. Enter Ellen Breiner - at my request - and we got through it in less than 24 hours.
Her involvement, advice and direction to our client, communication with the IRS and the title company closing agent, and her involvement right up to and including the settlement was invaluable
Ellen is a big reason why I recommend Trident Land Transfer 100% of the time.
Fox & Roach, Marlton-Voorhees
Dear Dana (DeWolf):
Judy and I want to thank you very much for handling all matters - and more - related to closing of our property today.
You made it so easy and stress free, We sincerely appreciate your style - complemented with you gracious professionalism.
Kenneth & Judy
I had a settlement with Patti Lee yesterday and it was great! Not that the others haven't been good, but my clients were a young couple and it was their first home.
Her parents had bought from me this summer and we used Patti and Christian Emmel at Trident Mortgage. However, the daughter and her husband had to use another lender and of course they did not send anyone to settlement.
Patti was great going through all of the papers with them. The wire from the other lender took a long time, but Patti made everyone comfortable and all was well.
Sales Associate, Medford NJ
Just wanted to say thank you, thank you to Trident.
We have been at this settlement since 10 AM, and if the closing would have been with any other title company than Trident, I'm not sure it would have happened by the end of the day - 4::30 PM on a Friday - like it's happening.
And all of it with Jennifer [Michaels] having a smile on her face! Great teamwork!!
Sales Associate, Princeton NJ
I have a closing on Monday and [a competitor] is the title company. It has been like pulling teeth to get the HUD-1!
Our file is already in the office waiting for me and every single item is listed on the seller side, but there is nothing on the buyer side from the lender yet.
You should be very proud as we are superior!
Sales Associate, Medford
Pat Wessel is nothing short of awesome; she got the job done while maintaining a friendly, patient, encouraging and professional attitude.
This was a short sale with Randee Ehrlich in which I represented the buyer. To say the road was rocky, is an understatement.
Kudos to Pat!
Judi Monahan, Sale Associate
Prudential Fox & Roach, Princeton Junction
I want to tell you a Friday evening story:
Prudential Fox & Roach had both sides of a $2.5 million sale. The 4:00 settlement was extended to after 5:00. This was a settlement that has been contentious for at least 6 months.
Gail Nichols was not scheduled to do this one but I called her after 4:00 to ask her to get involved. She immediately called Chase (the mortgage lender) to get the background, went down to Bryn Mawr, and finished the settlement around 8:30 PM Friday. Debi Barr also came in to help out. I should add that I also called Alice who returned my call after she finished her settlement at 6:00 PM and followed up to make sure that all was well.
Our Buyers had wanted to use another title company and Ali Ogelsby talked them into using Trident "in case anything went wrong."
This is what I call teamwork....above and beyond the call of duty!
Helen Gleason, Sales Office Manager
Prudential Fox & Roach, REALTORS
I just wanted to take a moment and compliment one of your title employees. Last Friday I had a settlement scheduled with Beth Mirasola at the Malvern office at 10:00AM. It was a simple purchase and I think we both were anticipating a quick settlement and a potential early departure in anticipation of the Easter weekend. Unfortunately that was not the case.
This was a short sale with difficult sellers, a property that had nothing moved out, buyers who spoke little English and with no money to pay the movers. Long story short, through the efforts of Beth and two agents the deal was finalized at 7:00PM that night. Beth did a great job and kept all parties relaxed and calm. I had to cut out for other settlements, but Beth kept me posted as to the progress.
She is a credit to your organization.
Kenneth R. Kramer, Vice President
Coatesville Savings Bank